Reminders are missing
Open Often’s Settings and check Notifications. Confirm notifications are allowed for Often in iOS Settings, and check whether a Focus mode or notification summary is delaying delivery.
Also check the person’s cadence and whether their reminder is snoozed or muted. Logging an interaction updates when they are next due.
Restore Often Plus
- Open Often and go to Settings.
- Under Often Plus, choose Restore Purchases.
- Make sure you are online and using the Apple Account that made the purchase.
Use this for an active subscription or a lifetime purchase, including purchases made when the app was called SmartNetworker. Restoring does not create a new charge.
iCloud sync
Sync is included in Often Plus and uses your private iCloud database. Open Settings → Data & sync to check its status.
If iCloud is unavailable, your data stays on this device. Sign in to iCloud in iOS Settings, check your connection, then use Retry sync setup in Often when offered. A sync request can take time to complete; it is not a guarantee that another device has already received the changes.
AI summaries are unavailable
AI note summaries require Often Plus and a device supported by Apple Intelligence. Apple Intelligence must be enabled, with a supported language and its on-device model available. Running iOS 26 alone is not enough.
The summary action appears for sufficiently long notes. Notes and ordinary interaction logging remain available without AI. Screenshot text recognition is also processed on the device.
Export your data
Open Settings → Data & sync, then choose CSV or JSON in the Export section. Save or share the resulting file using the iOS share sheet.
Export is included in the free plan. Exported files may include your people and notes, so choose a destination you trust.
Manage a subscription or request a refund
Manage an Often subscription in your Apple Account’s subscription settings. Deleting Often does not cancel a subscription. For billing and refunds, visit Apple Support.
Contact the developer
Email apps@xpmind.com with the app name and version, your device model and iOS version, and a short description of the problem. Please leave private contact details, notes, payment information, and other unnecessary personal data out of screenshots.